Q: What type of products do you sell?
A: We specialize in anime streetwear, offering a wide range of apparel inspired by popular anime series.

Q: Do you have a physical store?
A: Currently, we operate exclusively online.

Shipping and Delivery

Q: Where do you ship to?
A: We ship to the following countries: Australia, Canada, New Zealand, Norway, Switzerland, United Kingdom, United States, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands.

Q: How long does shipping take?
A: Shipping times vary depending on the destination country.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout and vary based on your location and the size of your order.

Contact Information

Q: How can I contact customer service?
A: You can contact our customer service team via email at DezainShoppu@gmail.com

or using the chatbot on the website. You can also use the contact form on our website. We strive to respond to all inquiries within 24 hours.

Returns and Exchanges

Q: What is your return policy?
A: You have 14 days from the date of delivery to return the product to exchange the item for a different size.

Q: Can I exchange an item for a different size?
A: Yes, you can exchange the item for a different size within the 14-day return period.

Pre-order Information

Q: Do you offer pre-orders?
A: Yes, we offer pre-orders on select items, allowing you to reserve products before they are officially in stock.

Q: How do pre-orders work?
A: When you place a pre-order, you are securing your item in advance. Once the product arrives in stock, we will ship it directly to you. We will notify you with an estimated shipping date as soon as we have that information.

Q: When will I be charged for a pre-order?
A: You will be charged at the time of placing the pre-order. This reserves your item for when it becomes available.

Q: Can I cancel my pre-order?
A: You can cancel your pre-order as long as we haven't ordered the product yet. To cancel, please contact us via email at DezainShoppu@gmail.com or through Discord. Once we have placed the order with our supplier, cancellations are no longer possible.